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Terms of Sale & Privacy Policy

Legal Status of Order

IT IS YOUR SOLE RESPONSIBILITY TO READ THE TERMS OF YOUR ORDER:

1.) It is the absolute sole responsibility of the BUYER, not International Surveillance Services (ISS) to ascertain and obey any and all applicable local, state and federal laws in regards to possession and use of any items in this on-line catalog or any items purchased through ISS. Please consult with your attorney, and local, state, and federal laws before ordering any merchandise from ISS.

2.) Body wires, audio recording equipment and bugging equipment is not available to the public. Government agencies wishing to purchase these items must submit an official purchase order request on official letterhead.

3.) By placing an order, the buyer represents the he/she is of legal age (18) and that any and all products purchased from ISS will only be used in a lawful manner.

4.) Purchaser assumes all liability or damage resulting from the use, misuse or unlawful use of any of the products offered.

5.) BY PLACING YOUR ORDER, YOU ACCEPT ALL OF THE ABOVE TERMS. SO PLEASE READ THEM CAREFULLY.

WARRANTY: International Surveillance Services warrants to the purchaser all items sold by ISS to be free of defects in material and workmanship for a period of 1-Year from the date of purchase. Our cameras units now come with a comprehensive 1-year warranty! Defects caused by misuse, abuse, accidents, modifications, negligence, acts of God, tampering, unauthorized repairs and or other causes beyond the control of ISS are certainly not covered by this warranty. Most products have an original manufacturers warranty, which in some cases may be longer than 1-year. In order to activate your warranty, you must fill out and mail the Warranty Information Sheet that will be enclosed with your order.

RETURN POLICY

Satisfaction is GUARANTEED! If you experience a problem with any item purchased from us, please give us a call (toll-free 800-895-6745) so we can trouble-shoot the problem. Most problems can be fixed over the telephone, in a matter of minutes.

We certainly want you to be completely satisfied with your purchase; however, due to the abuse of our liberal return policy, the following return policy must be enforced:

Returns for no apparent reason: We will not accept returns without a return authorization number issued from our ISS Return Merchandise department. All accepted returns must contain all original packaging, paperwork and manuals, and in new condition, with the RA# written on the outside of the box. Please include a note with your name, order number (if any), and the reason the item is being returned. Items must be returned within 7 days of receipt; in working condition and without defect; are subject to a restocking charge of 20% of the original purchase price. Please return products via UPS, FEDERAL EXPRESS, or US Mail, prepaid, insured, and obtain a tracking number for your protection. ISS is not responsible for lost or stolen items. ISS does NOT pay for or refund shipping and handling charges.

Any returns shipped to ISS without a return authorization number CLEARLY marked on the outside of the shipping box will be refused.

Exchanges: All return items must have a return authorization number (RA#). If the product you ordered is not what you wanted, you may exchange it, upgrade the product for a different one, or keep 100% store credit. You have 30 calendar days from receipt of order to return it for exchange for another item or store credit. The full price of the original purchase will be applied to the new order. Again, the returned item must be new, in perfect working condition, have all original items shipped, including all original packaging, paperwork, and manuals. Shipping and handling are not refundable. If you want a refund, a 20% restocking fee of the original purchase price will be assessed.

Defective Merchandise: If your item is defective, we will replace it with the same item at no charge. A call-tag will be issued through Fedex or UPS and emailed to you after a RA# has been given to you. The call-tag should be placed on the outside of the box and taken to a Fedex or UPS location for return. All original packaging, manuals, and paperwork should be included with the item being returned (this includes all cables, receivers, cameras, etc).

NO returns can be accepted on custom designed, close-out, or special order items. If a return is accepted by ISS from the shipper, and after inspecting and opening the packaging we realize that some items are damaged or missing, ISS may return the package to the sender or bill your credit card for the missing items.

Limited warranty: All products have a limited 1 year warranty on parts and labor.

SHIPPING: All shipments are made VIA United Parcel Service or Federal Express. Reasonable transportation and handling charges will be added to your order. Unfourtunately, we cannot ship to PO BOX (route/box addresses in rural areas are acceptable) Next day air, and 2nd day air service is available at an additional charge.

All of our products are shipped discreetly From "ISS Corporation". We will NEVER sell any information that you provide to us, including your email address. NEVER! You are SAFE with us, as we are in the "PRIVACY" business!

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We do not use cheaper, inferior generic parts.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.

The Information We Collect:

This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-895-6745 or send us an email at help@4hiddenspycameras.com.

We promise that every aspect of your shopping experience will be handled with the utmost discretion And we will NEVER sell any personal information that you provide to us, down to your email address. We take your privacy very seriously. No one will ever contact you because you have spoken with us. Your name and personal info will NEVER be sold.

PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY

This site is owned and operated by (ISS). Your privacy on the Internet is of the utmost importance to us. We want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

INFORMATION " ISS" GATHERS AND TRACKS

We gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to place a online order for any of our products and to email any page from our site to a friend.

We Gathers User Information In The Following Processes:Optional Voluntary Information

Privacy Policy

1. "E-mail this to a friend" policy

Our site users can choose to electronically forward a link, page, or documents to someone else by clicking "e-mail this to a friend". The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.

We sometimes tracks and catalogs the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

We never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users.

SECURITY

We operates secure data networks protected by industry standard firewall and password protection systems, Yahoo store.

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