RETURN POLICY

            Satisfaction is GUARANTEED! If you experience a problem with any item purchased from us, please give us a call (toll-free 800-895-6745) so we can trouble-shoot the problem. Most problems can be fixed over the telephone, in a matter of minutes.

            We certainly want you to be completely satisfied with your purchase; however, due to the abuse of our liberal return policy, the following return policy must be enforced:

            Returns for no apparent reason:  THE PRODUCT MUST BE IN ITS ORIGINAL PACKAGING IN ORDER TO RECEIVE A CREDIT, A CHARGE WILL BE INCURRED IF RETURNED IN LESS THAN PERFECT CONDITION: We will not accept returns without a return authorization number issued from our ISS Return Merchandise department.  All accepted returns must contain all original packaging, paperwork and manuals, and in new condition, with the RA# written on the outside of the box.  Please include a note with your name, order number (if any), and the reason the item is being returned.  Items must be returned within 7 days of receipt; in working condition and without defect; are subject to a restocking charge of 20% of the original purchase price.  Please return products via UPS, FEDERAL EXPRESS, or US Mail, prepaid, insured, and obtain a tracking number for your protection.  ISS is not responsible for lost or stolen items. ISS does NOT pay for or refund shipping and handling charges.

Any returns shipped to ISS without a return authorization number CLEARLY marked on the outside of the shipping box will be refused.

            Exchanges: All return items must have a return authorization number (RA#).  If the product you ordered is not what you wanted, you may exchange it, upgrade the product for a different one, or keep 100% store credit.  You have 30 calendar days from receipt of you order to return it for an exchange for another item or store credit.  The full price of the original purchase will be applied to the new order. Again, the returned item must be new, in perfect working condition, have all original items shipped, including all original packaging, paperwork, and manuals.  Shipping and handling are not refundable. If you want a refund, a 20% restocking fee of the original purchase price will be assessed.

            Defective Merchandise: If your item is defective, we will replace it with the same item at no charge.  A return label will be issued within the first 7 days only through UPS and emailed to you after an RA # has been given to you.  After 7 days, the customer is responsible to pay for the shipping charges on the returned merchandise.  The return label should be placed on the outside of the box and taken to a UPS location for return.  All original packaging, manuals, and paperwork should be included with the item being returned (this includes all cables, receivers, cameras, etc).  A charge will be accessed if any items are missing.

            NO returns can be accepted on custom designed, close-out, or special order items. If a return is accepted by ISS from the shipper, and after inspecting and opening the packaging we realize that some items are damaged or missing, ISS may return the package to the sender or bill your credit card for the missing items.

             Limited warranty: All products have a limited 1 year warranty on parts and labor.